Our policy lasts 14 days. If 14 days have elapsed after delivery, we unfortunately cannot offer you a refund or exchange.

To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, dangerous products or flammable gases or liquids.

In the event of a problem that is not related to the manufacture of the product, a partial refund of up to 40% may be made, depending on the case.

Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is given: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, cassette, or vinyl disc that has been opened.
* Any item that is not in its original condition, is damaged, or has certain parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 14 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days.

Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us on the site.

Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Right of withdrawal:

The consumer has a period of fourteen days to exercise his right of withdrawal from a distance contract, following canvassing by telephone or off-premises, without having to state reasons or incur costs other than those provided for in Articles L. 221-23 to L. 221-25.
The period referred to in the first paragraph shall run from the date :
1° From the conclusion of the contract, for contracts for the provision of services and those mentioned in Article L. 221-4 ;
2° From receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For off-premises contracts, the consumer may exercise his right of withdrawal from the time of conclusion of the contract.
In the case of an order for several goods delivered separately or in the case of an order for a good consisting of multiple lots or parts, the delivery of which is staggered over a specified period, the period shall run from the receipt of the last good or lot or the last part.
In the case of contracts providing for the regular delivery of goods over a specified period, the time limit shall run from receipt of the first good.

This right may only be exercised for contracts provided for in Article L. 221-28 of the Consumer Code.

You will find at the bottom of this page a withdrawal form provided for this purpose.

For the application of Article L. 111-1(4), the trader shall provide the consumer with the following information:

a) His name or company name, the geographical address of his establishment and, if different, that of his registered office, his telephone number and his e-mail address ;

b) the arrangements for payment, delivery and performance of the contract and the arrangements made by the trader for dealing with complaints ;

c) If applicable, the existence and the procedures for exercising the legal guarantee of conformity mentioned in articles L. 211-4 to L. 211-13 of the present code and that of defects in the item sold under the conditions provided for in articles 1641 to 1648 and 2232 of the Civil Code as well as, where applicable, the commercial guarantee and after-sales service within the meaning of articles L. 211-15 and L. 211-19 of the present code respectively;

d) If applicable, the duration of the contract or, in the case of an open-ended or tacitly renewable contract, the conditions of its termination ;

(e) Where applicable, any relevant interoperability of the digital content with certain hardware or software of which the professional is or should reasonably be aware and the functionalities of the digital content, including applicable technical protection measures.

Consumer Code - art. L111-1
Consumer Code - art. L211-15
Consumer Code - art. L211-4
Civil Code - art. 1641
Civil Code - art. 2232

If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal in value to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift-giver preferred to receive the item first and give it to you later, we will send a refund to the gift-giver and they will know that you have returned the item.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.

Depending on where you live, the time required to receive your exchanged product may vary.

If you are shipping an item worth more than €50, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.


Model withdrawal form:

(Please complete and return this form only if you wish to withdraw from the contract).

For the attention of WIZEO,

I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods below:

Ordered on (*)/received on (*):

Name of the (*) consumer(s):

Address(es) of the consumer(s):

Signature of the consumer(s)


(*) Delete as appropriate.