Delivery

Absolutely, we can ship your orders worldwide. However, free delivery is only valid for France. If you would like us to ship your purchase outside of France, please send us an e-mail to contact@wizeo.shop and we will inform you of any additional costs.

We take 1-3 days to process your order and then 9-12 days to deliver it to you due to the current health crisis, especially this month. We are trying to optimize the delivery time as much as possible.

We have several suppliers, when you place your order, each supplier is responsible for sending its product. It is therefore possible that you may receive several packages even if you have placed only one order.

If you order 5 different items, you may therefore receive 5 different packages that will arrive at different times (some faster, some slower).

On the other hand if you order 3 times the same product they will all be in the same package.

Yes, you will receive an email once your order has been shipped containing your tracking information.

My tracking tells me "no information available at this time"; for some shipping companies, it takes 2 to 3 business days to update the tracking information in the system. For logistical reasons, different items of the same order can sometimes be sent in separate packages, in case you specified combined shipping.

Product

Yes, you have 48 hours from the time your order is placed.

Simply send us an email at contact@wizeo.shop and we will cancel your order and refund you within 30 days.

What are your means of payment? Currently we have various means of payment such as :

-Visa

-MasterCard

-American Express

-Apple Pay

We're sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@wizeo.shop and we will send you a similar replacement item as soon as possible.

Changes, return and refund

- I changed my mind about my article, what can I do?

If you have changed your mind about your order, send us an email indicating the item to be changed and we will do the necessary. Please note that any order changes must be made within 2 hours of the initial purchase, you will not be charged any additional fees.

- Can I change my item after I receive the email confirmation?

Unfortunately not. All items that have been confirmed by email are final and cannot be changed, you will need to make a product return.

- What if my product is faulty?

In case of a defective product, you have the possibility to receive the same product or to simply get a refund after the return of the defective one.

- Can I return the item and exchange it?

As long as the returned item is in perfect condition, exchanges are possible. Send us an email and we will take care of the rest. The return costs are at your expense, however the cost of the new shipment will not be charged.

- How long does it take to get a refund?

Refunds can take up to 30 working days, depending on the payment system chosen at the time of purchase.

- I still haven't received my refund?

Please notify us immediately by email if you have not received it after 30 business days.

- I don't like my item, can I return it?

Returns are accepted (**) only if they do not exceed 14 days after receipt of the package. However, to guarantee you a refund, all returned products must be in perfect condition. The return costs are at your expense. Proof of postage must then be sent to us by email as proof of delivery.

** Promotional items are not eligible for returns.

-What is your refund policy?

All items purchased can be refunded, subject to management's discretion and approval, under the following conditions:

Return requests are accepted within 15 working days of delivery.

All items must be returned in their condition, delivered with all parts and tags.

Damaged / defective / incomplete products cannot be exchanged.

Cancellation of an order can be made before it is shipped, however management reserves the right to refuse any cancellation of items if the request is made more than 5 hours after the initial purchase.

The return costs are at the expense of the buyer, unless the product is defective.

The management reserves the right to refuse any return and or refund and each case is subject to the sole decision of the company.

The company will not be responsible for any errors in the shipping addresses provided by the customer and will be subject to the return of the product before receiving a refund.

Any change of address is subject to prior management approval and orders shipped and/or complete are no longer subject to change.

Other

If you have any questions that are not listed on this FAQs page, you can write to us on our e-mail at contact@wizeo.shop and our customer service department will make every effort to answer you within 24 hours.

The Wizeo.shop website you are visiting is on an HTTPS server. There is a green padlock on the left side of the URL of this page that is there to remind you. We work with one of the best hosting providers so that all our pages are secure and therefore cannot be hacked. In addition, we use Apple Pay and Stripe, which are the references in terms of security for Internet transactions. We would like to remind our customers that we do not have access to your credit card information.

We do our best to solve any problems that our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment if the appeal is made within 14 days from the date of the order and the product(s) concerned are not paid for. For more information, please read more about our refund policy.

Our stock and our suppliers are located outside Europe, therefore delivery is expected within 9 to 12 days.

Customer Service

Use our online chat application to contact us directly and you will receive a reply in real time.

Send an e-mail

You can contact us directly on this e-mail: contact@wizeo.shop